Arrival Time 

 

Please arrive on time to your appointment. If you arrive early please be prepared to wait until your booked appointment time. 

 

Cancellations & “No Shows” 

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If you need to cancel your appointment, please contact us at least 48 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 48 hour’s notice will result in a 50% payment charge (or more)  

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Refund policy  

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Our treatments are carried out by a qualified therapist. If you are unsatisfied with a treatment you have received, please contact us. We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible. 

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Courses  

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All our courses are valid for 6 months from date of issue unless stated otherwise. Courses are non transferable and non refundable. 

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Vouchers 

 

Vouchers are valid for 6 months from date of issue. 

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Age Restrictions  

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We are only able to provide treatments to those under 16 with written consent of the child’s parent/guardian, who must also be present during the treatment. 

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Cleanliness  

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In keeping with our commitment to cleanliness, safety and hygiene, our equipment is cleaned and sanitised and disinfected or sterilised after every service and treatment. 

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Pricing  

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While we do all we can to keep our website and price lists updated, treatments and prices are subject to change without warning. All VAT is included within all our prices. 

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Therapist/ Staff illnesses 

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Unfortunately, there may be times when we have to cancel your appointment due to therapist/staff illness or other emergency. If we are unable to reschedule your appointment at another time or with an alternative therapist on the same day we will need to cancel your appointment and rebook you for the next available appointment. We will notify you as soon as possible if we need to cancel your appointment. 

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Transferring Booking 

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If a therapist is not available to carry out your treatment through circumstances, we reserve the right to transfer the booking to an alternative therapist.